IT Support
IT support that picks up the phone.
UK-based engineers who answer the phone, fix what's broken, and stay on the ticket until it's done. For businesses with people in one office, working from home, or scattered across time zones.
You speak to someone who knows you
Every ticket lands with an engineer in Bristol who already knows your setup. No script readers, no starting from scratch every time you call.
We get on it fast
If something is properly broken, we are on it within half an hour during the working day. Everything else gets a same-day reply — every time.
We catch it before you notice
Most of the fixes happen before you would think to raise a ticket. Quietly watching laptops, updates, backups — dealing with the small stuff first.
What is included
Everything you need, one monthly price.
- ✓Unlimited support during business hours, 8am to 6pm Mon to Fri
- ✓After-hours emergency response for critical incidents
- ✓Microsoft 365 administration end-to-end
- ✓Endpoint monitoring and management on every device
- ✓Automated patching for OS, browsers, apps
- ✓Onboarding new starters and offboarding leavers
- ✓Asset register kept current automatically
- ✓Quarterly review with your account contact
IT support FAQs
Stuff people ask before signing up.
What hours do you cover?
Office hours Mon-Fri, 8:30 to 5:30. Out of hours by arrangement for clients who need it. We don't pretend to be 24/7 if we are not.
How fast will you actually respond?
Critical issues, under 15 minutes. Normal stuff, usually within an hour. You get a real person, not a ticket queue that disappears.
Do you support Macs as well as Windows?
Yes. Macs, Windows, iPads, phones, the lot. Most of our clients are mixed environments and we are comfortable with that.
Can you take over from our current IT provider?
Yes, we handle the handover. Most of it happens behind the scenes. You get an email when each thing is moved. Awkward conversation with the old provider is on us if you want.
Is there a long contract?
Monthly rolling. If we're not pulling our weight, you walk. We earn the relationship every month, not at the start.
30 minutes. Honest answers. No pitch.
Book a chat. Honest assessment of where you are, written report in 2 working days. No sales script.