IT Support
IT support that picks up the phone.
UK-based engineers who answer the phone, fix what's broken, and stay on the ticket until it's done. For businesses with people in one office, working from home, or scattered across time zones.
You speak to someone who knows you
Every ticket lands with an engineer in Bristol who already knows your setup. No script readers, no starting from scratch every time you call.
We get on it fast
If something is properly broken, it goes to the front of the queue. Everything else gets a reply from someone who knows your setup.
We catch it before you notice
Most of the fixes happen before you would think to raise a ticket. Quietly watching laptops, updates, backups, and dealing with the small stuff first.
What is included
Everything you need, one monthly price.
- ✓Unlimited support during business hours, Monday to Friday, 9am to 5pm
- ✓Out-of-hours help by arrangement
- ✓Microsoft 365 administration end-to-end
- ✓Endpoint monitoring and management on every device
- ✓Automated patching for OS, browsers, apps
- ✓Onboarding new starters and offboarding leavers
- ✓Asset register kept current automatically
- ✓Quarterly review with your account contact
Free email check
Are your emails landing in spam?
Type in your domain and see how it scores on SPF, DKIM and DMARC, the records that stop other people sending email as you.
Your IT department, without the hiring.
Strategy and roadmap
Quarterly check-ins that look at where the business is going, not where the tickets piled up. Board-ready, founder-readable.
Cloud and Microsoft 365
We own your Microsoft 365: admin, security, licensing optimisation. Pay only for what you actually use. No mystery seats.
Vendor and procurement
Laptops at cost-plus. Connectivity sorted. Phones sorted. You see supplier invoices. No markup, no fluff.
Internet, phones and mobiles. Sorted.
Office internet
Working. Properly. Whichever line actually gets to your office.
Team mobiles
Picked, switched, swapped. Whichever network actually works at your place.
Phone system
You will forget it exists. That is the point.
Backup line
For when the main line dies. Quietly in the background.
IT support FAQs
Stuff people ask before signing up.
What hours do you cover?
Monday to Friday, 9am to 5pm UK. Out of hours by arrangement for clients who need it. We don't pretend to be 24/7 if we are not.
How fast will you actually respond?
Critical issues go straight to the front of the queue, and you speak to someone who knows your setup.
Do you support Macs as well as Windows?
Yes. Macs, Windows, iPads, phones, the lot. Most of our clients are mixed environments and we are comfortable with that.
Can you take over from our current IT provider?
Yes, we handle the handover. Most of it happens behind the scenes. You get an email when each thing is moved. Awkward conversation with the old provider is on us if you want.
Is there a long contract?
Monthly rolling. If we're not pulling our weight, you walk. We earn the relationship every month, not at the start.
What's the difference between managed IT and support?
Support is when something breaks and you call. Managed IT is the whole thing: strategy, security, devices, vendors, licensing, the lot. Think of it as having an IT department without the hiring.
Do you replace our internal IT person?
Sometimes yes, sometimes we work alongside them. Depends what you need. We have clients where we are the IT team, and clients where we back up an internal hire on the strategic and security side.
Can you handle multi-site or remote teams?
Yes. Most of our clients are spread out: hybrid, remote, multi-office. Microsoft 365 makes it straightforward. We set things up so it doesn't matter where people work from.
What about Microsoft licensing?
We sort it. Pax8 partner, so we get good rates and pass them on. We also tell you when you are paying for licenses you don't need, which happens more than you'd think.
Resources
Straight answers, written down.
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15 minutes. Honest answers. No pitch.
Book a 15-minute call. An honest look at where you are and what to fix first. No sales script.